Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All warranties are immediately null and void in the event of any of the following: (a) failure to use the goods in accordance with the manufacturer’s instructions and specifications; (b) goods have been subjected to physical damage, abuse, misuse, alteration, neglect, tampering or improper maintenance; (c) goods have been serviced, repaired, installed by any person not qualified to do so; (d) goods are not accompanied by the original Tax Invoice; (e) seals on the goods be broken or removed by anyone other than SKB Consulting or its appointed nominee.

SKB Consulting will honor all warranties strictly from the date of purchase from SKB Consulting only.

Lightning and/or surge damage is not covered under the warranty unless otherwise agreed in writing from SKB Consulting. This includes lightning and/or surge damage to the surge protected power supplies.

Physical and/or liquid damage is not covered under the warranty and all warranties are immediately null and void should any physical and/or liquid damage be detected.

To be valid, warranty claims must be supported by the original tax invoice and the goods must be accompanied by all accessories and power supplies.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@skbc.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skbc.co.za and send your item to: 68 on Beethoven, 68 Beethoven Street, SW5, Vanderbijlpark, GP, 1911, South Africa.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 68 on Beethoven, 68 Beethoven Street, SW5, Vanderbijlpark, GP, 1911, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

SKB Consulting may at its own discretion provide replacement equipment in advance of receiving an indicated warranty claim item back from the CUSTOMER, on an advanced swop basis. Advanced swop will only be offered by prior arrangement and agreement between SKB Consulting and the CUSTOMER, whereas SKB Consulting maintains the right to refuse any such services and claims. Should the warranty claim equipment be returned to Nology and no fault is found (NFF) SKB Consulting will invoice the CUSTOMER in full for the units provided.

The CUSTOMER indemnifies and holds SKB Consulting (including its employees, subcontractors or subsidiaries) harmless against all claims of whatsoever nature that may be brought or threatened against SKB Consulting by any third party arising from or in connection with any defect, latent or otherwise in any goods supplied and/or services rendered by SKB Consulting.

If you are shipping an item over R1500, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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